Effective Date: April 14, 2026

​

At MEI Spill Solutions, a business operated by Maillot Enterprises Inc., customer satisfaction is important to us.

Due to the nature of the industrial and environmental products we sell, returns are subject to the following conditions.

​

30-Day Returns

​

We accept returns within 30 days of delivery.

​

To be eligible for a return, items must be:

​

• unused

• unopened

• in their original sealed packaging

• in resalable condition

• accompanied by proof of purchase or order number

​

Any item that has been opened, used, tampered with, or removed from its original packaging is not eligible for return. This policy helps ensure product integrity, safety, and quality for all customers.

​

Non-Returnable Items

​

The following items are final sale unless defective or shipped in error:

​

• opened products

• used products

• special-order or custom items

• clearance or final sale items

• products damaged through misuse

• hazardous or regulated items where applicable

​

This includes products such as spill kits, absorbents, containment booms, leak diverters, drain protection products, and other environmental safety supplies once opened.

​

Damaged, Defective, or Incorrect Orders

​

If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery.

​

Please include:

​

• order number

• description of the issue

• photos of the item and packaging

​

We will review the issue and arrange a replacement, exchange, or refund where appropriate.

​

Return Shipping

​

Customers are responsible for return shipping costs unless the return is due to our error or a defective item. Original shipping charges are non-refundable.

​

Refunds

​

Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear.

​

Order Cancellations

​

Orders may be cancelled prior to shipment. Once shipped, the order becomes subject to this Return Policy.

​

Contact Us

​

For all return requests, please contact:

​

MEI SPILL SOLUTIONS

114-8300 92 Street, Delta, BC CANADA V4G 0A4

Email: info@meispillsolutions.com

Phone: +1 844-462-8320

​

​

​